Frequently Asked Questions

Fortivana is a mobile application that combines ancient mystical practices with modern AI technology to provide personalized fortune telling, spiritual guidance, and cosmic insights through various divination methods.

Fortivana offers both free and premium features. Basic features like horoscope and lucky dice are available for free, while advanced features like tarot readings, palm reading, and coffee reading require a premium subscription.

Our readings are generated using AI technology and are designed for entertainment purposes. While we strive to provide meaningful and engaging content, the accuracy of mystical readings cannot be guaranteed as they are based on traditional divination methods enhanced by modern technology.

Fortivana offers several types of mystical readings including tarot card readings, palm reading analysis, coffee reading interpretation, daily horoscopes, lucky dice fortune telling, AI genie oracle, and evil eye protection analysis.

To get a coffee reading, simply finish your coffee leaving some grounds, swirl the cup gently 3 times clockwise, turn it upside down on a saucer, and take a clear photo of the patterns. Our AI will analyze the coffee grounds and provide a mystical interpretation.

For a palm reading, clean your hands and ensure good lighting. Place your palm flat with fingers slightly spread, take a photo from directly above, and make sure all major lines are clearly visible. Our AI will analyze your palm lines and provide insights.

The AI Genie Oracle is our intelligent chatbot that provides personalized spiritual guidance and mystical wisdom. You can ask questions about love, career, life decisions, or any spiritual concerns, and the genie will respond with thoughtful, mystical advice.

Premium subscription includes unlimited access to all mystical readings, personalized cosmic insights, priority spiritual guidance, exclusive tarot card decks, reading history and analysis, and advanced AI features.

We offer monthly and yearly subscription plans. Monthly plans start at $9.99/month, and yearly plans are available at $99/year (saving 17%). We also offer a 3-day free trial for new users.

Yes, you can cancel your subscription at any time through your device's app store settings. Your subscription will remain active until the end of the current billing period, and you'll continue to have access to premium features until then.

Refunds are handled through your device's app store (Apple App Store or Google Play Store) according to their respective refund policies. Please contact the appropriate store for refund requests.

Yes, we take your privacy seriously. We implement appropriate security measures to protect your personal information and only collect data necessary to provide our services. Please review our Privacy Policy for detailed information about data collection and usage.

We collect basic account information (name, email), usage data to improve our services, and content you upload (photos for readings). We do not sell your personal information to third parties.

Yes, you can delete your account and all associated data at any time through the app settings. Once deleted, your data cannot be recovered. Please contact support if you need assistance with account deletion.

Fortivana is available for iOS (iPhone and iPad) and Android devices. We support iOS 12.0+ and Android 8.0+ (API level 26+).

If you're experiencing technical issues, try restarting the app, checking your internet connection, or updating to the latest version. If problems persist, contact our support team at support@fortivana.com with details about the issue.

We regularly update Fortivana with new features, improvements, and bug fixes. Updates are typically released every 2-4 weeks. You can enable automatic updates in your device's app store settings.